Anti-Fraud & Whistleblowing

Whistleblowing System (WBS)

PT Shinhan Sekuritas Indonesia provides a secure, confidential, and independent Whistleblowing System (WBS) for anyone who becomes aware of or suspects violations committed by individuals within the company.

This system aims to maintain integrity, ethics, and the implementation of good corporate governance (GCG).

1. What is Whistleblowing?

Whistleblowing is the act of reporting suspected violations that may harm the company, customers, or stakeholders, such as:

• Violations of the code of ethics;
• Unprofessional or unethical behavior;
• Abuse of power or position;
• Fraud, manipulation, or falsification of data;
• Corruption, bribery, or unauthorized gratification;
• Actions that damage the company’s reputation.

2. Who Can Submit a Report?

The WBS can be used by:

• Employees;
• Customers;
• Business partners;
• External parties associated with the company.

3. Reporting Channels

Reports can be submitted through the following official channels:

• Email: whistleblowing@shinhansekuritas.co.id
• Phone: (021) 8086 9900 — Request to connect with the Compliance or Internal Audit Unit
• Online Form: Available on the official Shinhan Sekuritas website
• Written Letter: Compliance Unit or Internal Audit, PT Shinhan Sekuritas Indonesia

4. Information Required

To support the verification and investigation process, reporters are encouraged to provide the following information:

• A complete description of the incident;
• Names of involved parties (if known);
• Time and location of the incident;
• Supporting evidence: documents, messages, images, or recordings;
• Reporter identity (optional, anonymous reporting is allowed).

5. Reporter Protection

Shinhan guarantees the safety and confidentiality of the reporter, including:

• Confidentiality of the reporter’s identity from all parties;
• Protection from threats, intimidation, or retaliation;
• Sanctions for anyone who retaliates against the reporter.

6. Report Handling Process

1. Reports are received by the Compliance / Internal Audit Unit;
2. Initial verification is conducted to assess the validity of the report;
3. If valid, an independent investigation is carried out;
4. The investigation results are submitted to relevant management;
5. Corrective actions or sanctions are applied if the violation is proven.

7. Shinhan Sekuritas Commitment

The company is committed to:

• Maintaining high standards of integrity and ethics;
• Ensuring objectivity and confidentiality in investigations;
• Providing accessible and secure reporting channels;
• Continuously improving governance and internal controls.

This Whistleblowing System document may be updated in accordance with applicable policies and regulations.